Here are some questions and answers to help you out quickly.

Can I change/amend my booking?
It may be possible to amend your booking, however this depends upon the type of amendment required and is at the discretion of the travel service provider. Contact us, and we will be able to advise if the change/amendment is possible. Please select your tour carefully, as not all travel service providers will accept changes/amendments once you have received confirmation of your booking. As per the Terms and Conditions some sales attract change/amendment and cancellation penalties.

What do I do if I am delayed for my tour?
Refer to the contact details listed on your voucher and contact us. As per the Terms and Conditions on the tour description page of your travel service (where applicable) and the Terms and Conditions located at the bottom of most pages, many travel services carry heavy cancellation penalties.

What happens if it rains, or if the travel service provider cancels on the day?
Unless the weather directly effects the travel service you have booked, all travel services will operate as scheduled.

I would like to change the date of my tour/ticket, what do I do?
Not all products are exchangeable after confirmation, and some products carry heavy cancellation penalties. This can be checked by re-reading the Terms and Conditions. Please contact us via email, including the details of your existing booking, plus the details of the new dates you wish to change to. Not all requests will be able to be fulfilled, however we will do everything we can to ensure you get the dates you wish.

I need to change the passenger names in my booking, what do I do?
Not all bookings can be changed. You will need to contact us via email with your booking details to see if your request can be fulfilled.

I need to cancel my booking
Not all bookings can be changed. You will need to contact us via email with your booking details to see if your request can be fulfilled.

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